Privacy Policy
Last updated: September 2026
Introduction
Heaven Nail Studio ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect the following information:
- Contact details: name, email address, phone number
- Booking information: appointment dates, services selected, preferences
- Payment information: transaction references (we do not store card details)
- Communication records: enquiries and correspondence with us
How We Use Your Information
We use your information to:
- Process and manage your appointments
- Send appointment confirmations and reminders
- Respond to your enquiries
- Process payments via secure third-party payment providers
- Improve our services
- Send marketing communications (only with your consent)
Legal Basis for Processing
We process your data based on:
- Contract: to fulfil bookings and provide services
- Consent: for marketing communications
- Legitimate interests: to improve our services and respond to enquiries
Data Sharing
We do not sell your personal data. We may share data with:
- Payment processors (PayPal) to process deposits
- Email service providers to send confirmations and reminders
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are typically kept for 6 years for accounting purposes.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase your data (in certain circumstances)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
Cookies
Our website uses essential cookies to ensure its proper functioning. We do not use tracking or advertising cookies without your consent.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact Us
If you have questions about this policy or wish to exercise your rights, please contact us:
Heaven Nail Studio
81-82 Castle Street
Canterbury, Kent
Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:ico.org.uk